HOTEL POLICY
- STRICTLY NO SMOKING INSIDE THE ROOM.
- Pinegrove Mountain Lodge is a NON-SMOKING AREA. (kindly coordinate the Front desk for the designated smoking area.
- No bringing of Pets, ice coolers and foul odor fruits such as Durian.
- Bringing of foods/drinks inside the HOTEL/ROOM is strictly prohibited. Corkage: Php. 300.00/FOOD/DRINK/PIECE
- Restaurant is until 9PM only. Last taking of order for dinners is 8:30PM.
- Breakfast will be served from 7:00AM - 10:00AM.
- Keycards and Manual keys MUST be returned upon check-out.
- Lost keycard will be charged Php. 150.00 and Manual key is Php. 1,000.00
- Check-in time is 2PM and Check-out time is 12nn.
- GUEST REGISTRATION: We require valid contact information from the guest making the reservations including first and last name, address, phone number and signature3
- Must not exceed with the number(#) of persons limited per room. Considered as extra-person : P500/PERSON
- Front desk and Housekeeping assistance is until 10PM only.
- NO IN-ROOM PARTY: No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises.
- WIFI & CABLE TV SIGNALS: WIFI and cable tv signals are subjected to change without notice depending on the room's location.
- DAMAGE TO MATTRESSES AND BEDDING: Damage to mattresses and linen including: towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge of Php. 500.00.
- DAMAGE AND/OR THEFT OF HOTEL PROPERTY: You are liable for any damage howsoever caused (whether by the deliberate, negligent or reckless act) to the room (s), hotel's premises.
- ADDITIONAL BEDDING: Availability is on a first-come, first-served basis for all rooms.
- QUITE HOURS: 8:30PM - 7:00AM.
- NO-COOKING, COOKING APPLIANCES, COMBUSTIBLE OR FIREWORKS: Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on hotel property.
- UNCLAIMED ITEMS/NO CONTACT: Lost and Found are held for fourteen (14) days while we attempt to contact the guest.
- ALCOHOL POLICY: Alcohol is not allowed in public areas such as lobby, hot tub, halls, etc.
CANCELLATION/MODIFICATION/NO SHOW
- Once a booking has been confirmed, the 20% down-payment is NON-REFUNDABLE, and cancellations will not be allowed. Changes in the date are only allowed if made at least three (3) days before, for any changes in your booking. Otherwise, your 20% down-payment WILL BE FORFEITED.
- Cancellation made after booking will be subject to 20% cancellation fee.
- On payments made in FULL for more than night: if you have booked for more than one night, and use only the first night or cancel the succeeding night/s, payments made for the unused nights are NON-REFUNDABLE. However, you may convert the equivalent amount to food or rides within Dahilayan Adventure Park and Pinegrove Hotel only.
- During Peak Season: Deposits or payments made for HOLY WEEK and Peak Dates (Dec. 15, Present to Jan 5, the next year) will be NON-REFUNDABLE and NON-CONVERTIBLE to foods or rides.
- In case cancellation is due to FORTUITOUS EVENTS, force majeure or Acts of God as defined by Law, both parties will make an agreement for re-scheduling. If re-scheduling is not possible due to time and/or occupancy constraint, both parties will make a settlement and restitution taking consideration that none is at fault.
- In case of NO SHOW, the FULL amount of the total package shall be collected.